Shipping policy

Shipping Policy

Effective Date: August 2026

Thank you for shopping with Privy Kiddie! We strive to prepare, package, and deliver every order with care. Please review our shipping and delivery information below.

Order Processing

Orders are processed in the order they are received.

Processing times vary depending on the type of product purchased.

  • Fresh Food & Beverages: Prepared fresh for your scheduled pickup or local delivery time. Made to Order!
  • Merchandise: Typically processed within 1-3 business days.
  • Custom or Personalized Items: Processing times vary and will be communicated at the time of purchase. Typically processed within 2-5 business days.
  • Digital Products: Delivered electronically immediately after payment is successfully processed.

Processing time does not include shipping transit time.

Shipping Rates

Shipping costs are calculated at checkout.

Current shipping options include:

  • Standard Shipping: Estimated delivery within 3–5 business days
  • Priority Shipping: Estimated delivery within 1–3 business days
  • Free Standard Shipping on qualifying merchandise orders of $100.00 or more (before taxes and after discounts, if applicable).

Shipping time estimates begin after your order has been processed.

Local Pickup

Many of our fresh food and beverage items are available for local pickup.

Customers will receive pickup instructions after their order is confirmed.

Please arrive during your selected pickup window.

If you are unable to pick up your order, please contact us within 1 hour of scheduled time.

Local Delivery

Select fresh food items may be eligible for local delivery within our designated service area.

Delivery availability and fees are determined during checkout based on your address.

Someone should be available to receive your order at the time of delivery. Order "Cart Notes" should specify if you want items left at the front foor. 

* ABSOLUTELY, No back door, pool house, side of house deliveries allowed.

Fresh Food Orders

To ensure freshness and food safety, fresh food and beverages are available only through local pickup or local delivery when not shopping with us in-person.

We do not ship:

  • Freshly Squeezed Lemonades
  • Mini Pancake Stacks
  • Mini Cakes
  • Waffle Sticks
  • Loaded Hot Dogs
  • Popcorn
  • Water Ice
  • Other freshly prepared food items

Merchandise Shipping

Physical merchandise such as apparel, bags, stickers, drinkware, other handmade crafts and accessories may be shipped throughout the United States.

Delivery times are estimates and may vary due to weather, holidays, carrier delays, or other circumstances beyond our control.

Digital Products

Digital products are delivered electronically.

No physical shipment is required.

Customers will receive access to their downloadable files after payment has been successfully completed.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

Privy Kiddie is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery times are outside of our control.

If your package appears delayed or lost, please contact us and we will gladly assist you in working with the shipping carrier to locate your package.

Damaged Shipments

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged item(s)

We will review your claim and work to provide an appropriate resolution.