Refund policy
Return & Refund Policy
Effective Date: August 2026
At Privy Kiddie, we take pride in creating quality products and providing excellent customer service. Because we offer a variety of product types, our return and refund policy varies depending on the item purchased.
Fresh Food & Beverages
Due to health and safety regulations, all sales of fresh food and beverages are final.
This includes, but is not limited to:
- Freshly Squeezed Lemonades
- Mini Pancake Stacks / Waffle Sticks
- Mini Cakes
- Pastry Items
- Loaded Hot Dogs
- Popcorn
- Water Ice
- Candy Bags and other prepared food items
We do not accept returns or exchanges on food or beverages.
If there is an issue with your order (such as receiving the wrong item or a quality concern), please contact us within 24 hours of pickup or delivery. We will review each situation individually and work toward a fair resolution.
Custom & Personalized Products
Custom-made or personalized items are non-refundable and non-returnable unless they arrive damaged, defective, or an error was made by Privy Kiddie.
Examples include:
- Personalized apparel
- Custom stickers
- Personalized gift items
- Custom theme products
Please review all customization details carefully before placing your order.
Merchandise
We gladly accept returns on eligible merchandise within 14 days of delivery.
Eligible items must be:
- Unused
- Unwashed
- In their original condition
- Returned with original tags (if applicable)
- In the original packaging whenever possible
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Once your return is received and inspected, refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.
Damaged or Incorrect Orders
Please inspect your order upon receipt.
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing items
Please contact us within 48 hours and include:
- Your order number
- Photos of the item(s)
- A brief description of the issue
If approved, we will replace the item or issue a refund at our discretion.
Digital Products
Due to the nature of digital downloads, all digital product sales are final.
No refunds or exchanges will be provided after a digital file has been downloaded.
If you experience difficulty accessing your files, we'll be happy to help you.
Order Cancellations
Orders may be canceled by 2pm EST on the next business day after and order was placed and before production or preparation begins. Processing time is 1-3 business days. Closed on Sundays and Holidays!
Once production, customization, or food preparation has started, orders cannot be canceled or refunded.
Pickup Orders
Customers are responsible for picking up orders during the scheduled pickup time.
Food items not picked up within the agreed-upon pickup window may not be eligible for a refund due to food safety and quality standards.
Contact Us
If you have questions about your order, please contact us.
Privy Kiddie
📧 Email: use the contact form under the Contact Us page
🌐 Website: www.privykiddie.com/contactus
We reserve the right to refuse returns that do not meet the conditions outlined in this policy or that show signs of use, damage, or misuse not caused by Privy Kiddie.